1. Overview
At G2 Fastnet, we’re dedicated to providing top-quality web design, branding, digital marketing, and digital products that empower businesses to grow online.
Because our work involves a mix of creative effort, digital delivery, and personalized service, our refund policy varies slightly between service-based projects and instant digital downloads.
By engaging our services or purchasing any digital product from us, you agree to the terms outlined below.
2. Web Design & Development Projects
a. Upfront Payment
All web design and development projects begin with an initial deposit (usually 50%) to secure your slot and begin work.
This deposit is non-refundable once the design process or project planning has begun, as it covers consultation, research, and resource allocation.
b. Client Cancellation
If you cancel:
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Before work begins: You may receive a refund minus a 10% administrative fee.
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After design or development has started: Partial refunds may be considered based on work completed.
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After delivery or approval: No refund will be issued.
c. Company Cancellation
If G2 Fastnet is unable to complete your project due to unforeseen internal reasons, we will refund the uncompleted portion of the project fairly.
3. Digital Marketing Services
Because marketing results depend on multiple external factors (competition, market trends, ad spend, etc.), refunds are handled as follows:
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Once campaigns, content, or ads have been launched, no refund is provided.
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Ad spend paid to third-party platforms (e.g., Google, Meta, TikTok) is non-refundable.
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If the campaign has not yet started, a refund may be issued minus administrative or strategy costs.
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Monthly retainer or subscription services can be cancelled anytime, but no refunds will be issued for the current billing period once work has commenced.
4. Digital Products
a. No Refund After Access or Download
All digital product sales (templates, courses, eBooks, tools, or digital assets) are final once:
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The product has been downloaded,
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Access has been granted to your email or account, or
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Files have been delivered.
b. Exceptions (If Applicable)
Refunds may only be considered if:
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A duplicate order was placed,
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The wrong file or product was sent, or
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You experience a verified technical issue preventing download or access.
Requests must be made within 7 days of purchase. Once verified, G2 Fastnet may issue a refund or resend the correct product.
c. No Refund for Subjective Dissatisfaction
Refunds are not issued for reasons such as “changed my mind,” “no longer need it,” or “did not get expected results.”
All digital products include previews or descriptions to help you make an informed purchase.
5. Quality & Revisions
For custom services, G2 Fastnet provides multiple review and revision rounds as outlined in your project proposal.
Subjective dissatisfaction with design style, color, or layout after agreed revisions do not qualify for a refund.
6. Delays
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If delays occur due to your failure to provide feedback, content, or approvals on time, no refund will be issued.
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If delays occur due to G2 Fastnet’s internal fault beyond agreed timelines (and not due to client delay or scope changes), a fair credit or partial refund may be offered.
7. Chargebacks & Disputes
Filing a chargeback without prior communication violates this policy.
Please reach out to us first — we’ll do our best to resolve any issues amicably and professionally.
8. Contact Information
If you have any questions, refund concerns, or technical issues, please contact us
9. Policy Updates
G2 Fastnet reserves the right to modify or update this Refund Policy at any time. Updates will be posted on our website and apply to all future transactions.