Refund Policy

We take every project with the final product in mind.

Our refund policy has been devised to define the situations under which Fastnet.com.ng will provide a refund, the procedure for claiming a refund, and the responsibility of Fastnet.com.ng in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

All the information that we collect is utilized for bettering our website’s content, to notify the clients about our website updates, or to look into the problem with their request. In case you do not want to receive an email from us in the future, please inform us by writing to us either through e-mail or letter.

Coverage & Scope

  • Our refund policy covers the refunds by Fastnet.com.ng and/or a website owned and managed by Fastnet.com.ng

Filing a Complaint

  • At Fastnet.com.ng we take every project with the final product insight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.

  • Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at info@Fastnet.com.ng for a final dialogue prior to requesting a refund.

  • Only if we are unable to reach a common ground with you after talks should a refund claim be filed.

Eligibility for refund

At Fastnet.com.ng every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:

Website

Web / Graphic design

Delivery Time

  • Full refund: In cases where the project has not been started. The Full Refund policy will initiate after receive the upfront payment date and will take 50 business days to refund the amount.

  • Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed and will take 180 days to refund the amount.

  • No refunds: If the project has been completed and uploaded on the server.

  • Refund is not applicable if the required information for the successful completion of the project is not given to us at the proper time. If there is a delay or failure in the completion of the project due to improper communication from the client, it cannot be attributed to Fastnet.com.ng

Logo design/brochure design

  • Full refund: In cases where the project has not been started or if the initial design style has not been approved.

  • Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.

  • No refunds: If the project has been completed and uploaded on the server.

Web programming

  • Full refund: If the project has not been initiated.

  • A partial refund will be issued as per the judgment of the service provider if we fail to complete the project in accordance with the delivery policy and contract of agreement. The amount will be calculated by Fastnet.com.ng  taking into account the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.

Applicability of the Delivery Policy

NOTE: Fastnet.com.ng's delivery commitment is subject to:

  • Refund policy is not applicable if the required information for the successful completion of the project is not given to us at the proper time. If there is a delay or failure in the completion of the project due to improper communication from the client, it cannot be attributed to Fastnet.com.ng .

  • If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, Fastnet.com.ng is not liable to follow its delivery or refund commitments.

  • There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.

Processing of Refunds

The partial refunds will be processed and mailed within 180 business days of the date of cancellation and will be brought about using the method of payment agreed upon at the beginning of the project.

And The full refunds will be processed and mailed within 50 business days of the date of cancellation and will be brought about using the method of payment agreed upon at the beginning of the project.

Changes

Fastnet.com.ng may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of Fastnet.com.ng website after any such amendments automatically implies your acceptance of the same thereof.

Contacting us regarding our refund policy

If you have queries or suggestions regarding our refund policies kindly e–mail us at info@fastnet.com.ng